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Current Vacancies:

Member Services Officer

Hours: Part-time (22 hours per week)

Salary: £26,000 pro-rata (£16,343 for 22 hours per week)

Location: Hybrid - a mix of working from home, working in the ACOSVO Edinburgh office, and attending events across Scotland (these dates will be arranged in advance).

Closing date: 4pm on Tuesday 21 January 2025. Interviews will take place in Edinburgh on Wednesday 12 February 2025.

About the role:

ACOSVO is a small team with big aspirations and it is a very exciting time to join our team. We are seeking a Member Services Officer to support the Membership Team to deliver vital services and supports to our members including opportunities for peer support and learning. The role includes supporting the planning and delivery of projects and member services, communicating with our members and responding to enquiries, and supporting the reporting of service performance.

Strong communication skills are required as you will provide the first point of contact for many of our members and other external stakeholders such as providers of services, networks and partnerships.

Ideally you would have some experience working in a similar role but with ACOSVO’s focus on learning and development, this is the perfect role for someone who is well organised, has an eye for detail, and has strong communication skills.

ACOSVO encourages staff to maintain a healthy work-life balance and as such we are happy to talk about flexible working such as location and when the hours are worked within our core hours of 8am-6pm Monday to Friday. Ideally we would like the post-holder to work Tuesday, Wednesday and Thursday, however we will consider other options.

How to apply: Please apply with your CV and covering letter which shows how you are the right match for this role and meet the person specification.

Applications should be sent to lucinda.godfrey@acosvo.org.uk and applications without a covering letter will not be considered.

Membership Administrator

Hours: Part-time (15 hours per week)

Salary: £23,000 pro-rata (£9,857 for 15 hours per week)

Location: Hybrid - a mix of working from home, working in the ACOSVO Edinburgh office, and attending events across Scotland (these dates will be arranged in advance).

Closing date: 4pm on Wednesday 29 January 2025. Interviews will take place in Edinburgh on Wednesday 19 February 2025.

About the role:

We are seeking a Membership Administrator to support the Membership team in delivering our offer to members including processing membership applications and supporting with general enquiries. This would include Customer Relationship Management (CRM) system data entry and reporting, managing general email accounts, supporting the research and development work of the team.

Good communication skills are required as you will be the first point of contact for many of our members and other external stakeholders. Strong task prioritisation and multi-tasking abilities are also required as you will be working in a fast-paced environment.

Ideally you would have some experience working in a similar role but with ACOSVO’s focus on learning and development, this is the perfect role for someone who is well organised, has an eye for detail, and has good communication skills.

ACOSVO encourages staff to maintain a healthy work-life balance and as such we are happy to talk about flexible working such as location and when the hours are worked within our core hours of 8am-6pm Monday to Friday. Ideally we would like the post-holder to work Tuesday, Wednesday and Thursday, however we will consider other options.

The working location for this role is hybrid working from home or our workspace at Greyfriars Charteris Centre at Pleasance Edinburgh. There may be occasions when you will work at other locations within Edinburgh and across Scotland (these times will be arranged in advance).

Please note that this role is not suitable for less than 15 hours or as a job share.